Refund Policy

At PFERDE-ONLINE, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, we invite you to review our refund policy.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be returned within 30 days of purchase.
• The item must be in the original packaging.
• A receipt or proof of purchase must be provided.

Non-refundable Items

Certain types of items are exempt from being refunded, including:

• Gift cards
• Downloadable software products
• Personalized or customized items

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions regarding our refund policy, please contact us at [email protected].